DruidFuel Complaints Policy
Our Commitment to Fair Resolution
At DruidFuel, we prioritize customer satisfaction and transparency. If you have concerns about our SARMs, peptides, or services, this policy outlines how we handle complaints professionally and efficiently.
How to Submit a Complaint
1. Contact Methods
📧 Email: [email protected] (Preferred for tracking)
Required Details:
- Order number/purchase date
- Product name (e.g., RAD-140, BPC-157)
- Description of issue (photos/videos encouraged)
2. Complaint Categories
We address:
✔ Product Issues (e.g., damaged vials, labeling errors)
✔ Shipping Problems (lost/delayed packages)
✔ Customer Service (response time, professionalism)
✔ Website Errors (checkout failures, account access)
Note: We do not process complaints about product efficacy for research compounds, as they are sold for laboratory use only.
Our Resolution Process
Step 1: Acknowledgment
- Response within 24 hours (weekdays)
- Case ID provided for tracking
Step 2: Investigation
- Review order history, photos, and lab reports
- Consult with quality control (for product issues)
Step 3: Resolution (5 Business Days Max)
Possible Outcomes:
🔹 Replacement (for verified defects)
🔹 Store Credit/Refund (per terms below)
🔹 Shipping Discount (for delays caused by us)
🔹 Policy Update (if systemic issue identified)
Refund & Replacement Terms
Eligible Issues
✅ Damaged Products: Leaking/sealed vials (must provide photos)
✅ Incorrect Items: Wrong compound shipped
✅ Expired Products: Pre-shipment verification failed
Non-Eligible Issues
❌ Research Results (compounds are for lab use only)
❌ International Customs Seizures (buyer’s responsibility)
❌ Opened/Used Products (unless defective upon arrival)