1. Processing & Shipping Time
- Processing: Orders are shipped within 1–3 business days (excluding weekends and holidays) after payment confirmation.
- Delivery: Estimated delivery times are 5–14 business days after shipping, depending on destination and customs processing. Delays due to carrier issues, customs, or unforeseen circumstances are beyond our control.
2. Shipping Method
- Carrier: All orders are shipped via DHL Express for reliability and tracking.
- Discreet Packaging: Products are packaged in plain, unmarked boxes or envelopes with no branding or labels indicating contents.
3. Reshipment Policy
We offer a one-time reshipment under the following conditions:
- Customs Seizure: If your package is seized by customs, provide official seizure documentation (e.g., customs notice) within 14 days of shipment. We will reship once at no additional cost.
- No Refunds for Seizures: Reshipment is the sole remedy for seized packages; refunds are not issued.
- Lost/Stolen Packages: We are not liable for packages lost or stolen after delivery confirmation.
4. Refunds & Returns
- Non-Refundable: Orders are final sale. Refunds are only issued for:
- Damaged Items: Provide photo/video proof within 48 hours of delivery.
- Expired Products: Verify unopened and within expiration date.
- Wrong Items: Notify us within 7 days of delivery.
- No Returns: Due to the nature of our products (peptides/SARMs), returns are not accepted for safety and compliance reasons.
- Refund Method: Approved refunds are issued as store credit or replacement. Cash refunds are only provided if required by law.
5. Compliance & Restrictions
- Legal Responsibility: Customers are responsible for understanding and complying with local laws regarding peptides, SARMs, or related products. DruidFuel does not guarantee legal eligibility for import.
- International Orders: Customs duties, taxes, or import fees are the customer’s responsibility.
6. Contact Us
For shipping inquiries, reshipment requests, or issues, contact:
- Email: [[email protected]]